Frequently Asked Questions
Booking, Deposits & Cancellations
What time can I check in, and what if I arrive later?
Check-in is 3:00 PM–9:00 PM. If you can't make it in that window, you must arrange it in advance with the innkeepers.
What time is check-out?
11:00 AM.
What's the deposit for a standard room reservation?
One night's deposit per room, due at booking.
What's the refund policy for standard rooms?
Reservations made 7+ days before arrival: deposit refunded if cancelled at least 7 days prior. Reservations made less than 7 days before arrival: no refunds, full payment due at booking, and the reservation is final.
What happens if I cancel a standard room or don't show up?
Cancelling on or before arrival: $30 per room charge. No-shows: $30 per room charge, and if it's within the non-refundable window, you forfeit all deposits and owe for all rooms/nights reserved.
When is my remaining balance charged?
The evening before departure, to the card on file, with a receipt emailed to you.
What are the deposit and payment rules for special events (Cheesemaking, Quilting, Art Retreat, Murder Mystery Weekend)?
50% deposit at booking (full payment if booked within 30 days of the event). Full balance is due 30 days before arrival, auto-charged to the card on file.
What's the cancellation policy for these events?
30+ days' notice: deposit refunded minus a $30 per room fee. Less than 30 days: no refund, full responsibility for rooms/nights booked. A minimum stay may apply, and it's first come, first served with no waiting lists.
What are the deposit and payment rules for Mercersburg Academy Alumni/Reunion Weekends?
50% deposit at booking (full payment if booked within 30 days). Full balance due 45 days before arrival. 2-night minimum stay required.
What's the cancellation policy for Alumni/Reunion Weekends?
45+ days' notice: refund minus $30 per room fee. Less than 45 days: no refund, full responsibility for rooms/nights.
What are the deposit and payment rules for Graduation/Family-Parents' Weekend?
50% deposit at booking (full payment if booked within 30 days). Full balance due 60 days before arrival. 2-night minimum stay required. First come, first served, no waiting lists.
What's the cancellation policy for Graduation Weekend?
60+ days' notice: refund minus $30 per room fee. Less than 60 days: no refund, full responsibility for rooms/nights.
Guest Experience & Property Policies
Is breakfast included?
Yes — a complimentary 3-course breakfast is served daily from 8:00–9:30 AM.
Can I bring my own alcohol?
No — liquor laws prohibit it. The Inn has a full-service bar and extensive wine list instead.
Is smoking allowed?
No, not inside the Inn. Smoking damage is the guest's responsibility and may trigger a $250 cleaning fee.
Are there elevators?
No. Rooms are on the second and third floors, accessible only by stairs, and there's no bell service for luggage.
Is there a minimum age for children?
Yes, children 5 and older are welcome.
Are pets allowed?
Yes, in two pet-friendly accommodations: Carriage House North and Carriage House South.
What if I damage the property?
Damage beyond normal wear and tear is charged to the credit card on file.
Fees & Extra Charges
What's the rate structure for occupancy?
Published rates are based on double occupancy; additional guests are $30/night, up to the room's occupancy limit.
What if I need to move charges to a different credit card?
A 6% fee applies.
What if I lose my room key?
A $15 charge applies.
What if my check bounces?
A $50 returned check fee applies.
