Question 1

What time can I check in, and what if I arrive later?

Accepted Answer

Check-in is 3:00 PM–9:00 PM. If you can't make it in that window, you must arrange it in advance with the innkeepers.

Question 2

What time is check-out?

Accepted Answer

11:00 AM.

Question 3

What's the deposit for a standard room reservation?

Accepted Answer

One night's deposit per room, due at booking.

Question 4

What's the refund policy for standard rooms?

Accepted Answer

Reservations made 7+ days before arrival: deposit refunded if cancelled at least 7 days prior. Reservations made less than 7 days before arrival: no refunds, full payment due at booking, and the reservation is final.

Question 5

What happens if I cancel a standard room or don't show up?

Accepted Answer

Cancelling on or before arrival: $30 per room charge. No-shows: $30 per room charge, and if it's within the non-refundable window, you forfeit all deposits and owe for all rooms/nights reserved.

Question 6

When is my remaining balance charged?

Accepted Answer

The evening before departure, to the card on file, with a receipt emailed to you.

Question 7

What are the deposit and payment rules for special events (Cheesemaking, Quilting, Art Retreat, Murder Mystery Weekend)?

Accepted Answer

50% deposit at booking (full payment if booked within 30 days of the event). Full balance is due 30 days before arrival, auto-charged to the card on file.

Question 8

What's the cancellation policy for these events?

Accepted Answer

30+ days' notice: deposit refunded minus a $30 per room fee. Less than 30 days: no refund, full responsibility for rooms/nights booked. A minimum stay may apply, and it's first come, first served with no waiting lists.

Question 9

What are the deposit and payment rules for Mercersburg Academy Alumni/Reunion Weekends?

Accepted Answer

50% deposit at booking (full payment if booked within 30 days). Full balance due 45 days before arrival. 2-night minimum stay required.

Question 10

What's the cancellation policy for Alumni/Reunion Weekends?

Accepted Answer

45+ days' notice: refund minus $30 per room fee. Less than 45 days: no refund, full responsibility for rooms/nights.

Question 11

What are the deposit and payment rules for Graduation/Family-Parents' Weekend?

Accepted Answer

50% deposit at booking (full payment if booked within 30 days). Full balance due 60 days before arrival. 2-night minimum stay required. First come, first served, no waiting lists.

Question 12

What's the cancellation policy for Graduation Weekend?

Accepted Answer

60+ days' notice: refund minus $30 per room fee. Less than 60 days: no refund, full responsibility for rooms/nights.

Question 13

Is breakfast included?

Accepted Answer

Yes — a complimentary 3-course breakfast is served daily from 8:00–9:30 AM.

Question 14

Can I bring my own alcohol?

Accepted Answer

No — liquor laws prohibit it. The Inn has a full-service bar and extensive wine list instead.

Question 15

Is smoking allowed?

Accepted Answer

No, not inside the Inn. Smoking damage is the guest's responsibility and may trigger a $250 cleaning fee.

Question 16

Are there elevators?

Accepted Answer

No. Rooms are on the second and third floors, accessible only by stairs, and there's no bell service for luggage.

Question 17

Is there a minimum age for children?

Accepted Answer

Yes, children 5 and older are welcome.

Question 18

Are pets allowed?

Accepted Answer

Yes, in two pet-friendly accommodations: Carriage House North and Carriage House South.

Question 19

What if I damage the property?

Accepted Answer

Damage beyond normal wear and tear is charged to the credit card on file.

Question 20

What's the rate structure for occupancy?

Accepted Answer

Published rates are based on double occupancy; additional guests are $30/night, up to the room's occupancy limit.

Question 21

What if I need to move charges to a different credit card?

Accepted Answer

A 6% fee applies.

Question 22

What if I lose my room key?

Accepted Answer

A $15 charge applies.

Question 23

What if my check bounces?

Accepted Answer

A $50 returned check fee applies.

Frequently Asked Questions

Booking, Deposits & Cancellations

Guest Experience & Property Policies

Fees & Extra Charges